Shipping policy
SHIPPING POLICY
Smukke House ships throughout Canada. Our collection includes professional skincare, beauty technology, intimate wellness and specialty furniture, and shipping methods and timelines may vary depending on the product and fulfilment location.
SHIPPING WITHIN CANADA
We offer free standard or expedited shipping on eligible orders over $125 CAD, unless otherwise indicated at checkout.
For orders under $125, a flat shipping rate applies.
Certain oversized, specialty or supplier-direct products may be subject to separate shipping charges. Any applicable shipping charges will be displayed at checkout or communicated before your order is fulfilled.
Additional expedited shipping options may be available through carriers such as Canada Post, Purolator and FedEx, depending on destination and product availability.
Shipping rates and thresholds are subject to change.
ORDER PROCESSING
Most orders are processed within 1–5 business days, excluding weekends and holidays.
Once your order has shipped, you will receive an email containing tracking information where tracking is available.
During sales, promotions, holidays or periods of unusually high order volume, please allow additional processing time.
Some products ship directly from our Canadian distribution partners and may have different processing timelines. If your order contains products fulfilled from different locations, your order may arrive in more than one shipment.
Carrier delays, weather events, labour disruptions and other circumstances outside the control of Smukke House may affect delivery times.
THE SACRED ROOM - DISCREET SHIPPING
We understand that privacy matters.
Sacred Room orders are shipped discreetly wherever possible, without product descriptions or references to the nature of the contents on the exterior packaging.
Because some products ship directly from our distribution partners, exterior packaging and carrier labels may vary by fulfilment location.
INTIMACY FURNITURE & OVERSIZED ITEMS
Intimacy furniture, positioning products and other oversized items may ship directly from one of our Canadian distribution partners.
Processing and delivery times for these products may differ from standard parcel shipments.
Oversized products may:
- Ship separately from other products in your order
- Require additional processing time
- Be delivered by a different carrier
- Be subject to additional or specialized shipping charges
Customers are responsible for reviewing product dimensions and ensuring that the item can be accommodated at the delivery location before ordering.
Please inspect furniture and oversized items promptly upon arrival.
If an item arrives visibly damaged or incorrect, contact info@smukkehouse.ca within 48 hours of delivery and include your order number and clear photographs of the product, packaging and shipping label.
Please retain all original packaging while the issue is reviewed.
Intimacy furniture and oversized products are subject to the final-sale provisions outlined in our Refund & Return Policy.
SIGNATURE REQUIRED
For the security of your order, Smukke House may require a signature upon delivery for orders of $300 CAD or more, high-value products or other shipments where we determine additional delivery security is appropriate.
If you request that the signature requirement be removed, you acknowledge and accept the additional risk associated with delivery without a signature.
Once a package has been confirmed as delivered by the carrier without the requested signature protection, Smukke House may be unable to replace or refund an order that is subsequently lost or stolen.
SUMMER SHIPPING
Certain skincare formulations may be sensitive to prolonged exposure to high temperatures.
During periods of extreme heat, we may adjust shipping methods or timing for temperature-sensitive products to help reduce prolonged exposure during transit.
Where an additional expedited shipping charge is required for a temperature-sensitive product, this will be communicated or displayed where applicable.
Please retrieve delivered packages promptly during periods of extreme heat.
DAMAGED OR INCORRECT SHIPMENTS
If an order arrives visibly damaged or you receive an incorrect product, please contact info@smukkehouse.ca within 48 hours of delivery.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging and label where applicable
Please retain the product and all original packaging until your claim has been reviewed.
Do not discard or return damaged products unless instructed to do so by Smukke House.
Additional terms regarding damaged, defective and incorrect products can be found in our Refund & Return Policy.
INCORRECT SHIPPING ADDRESSES
Orders are shipped to the delivery address provided by the customer at checkout.
Please review your shipping information carefully before submitting your order.
If you discover an error, contact us as soon as possible. We will make reasonable efforts to assist before shipment; however, we cannot guarantee that an address can be changed once an order has entered processing or shipped.
Additional carrier charges associated with correcting, redirecting or reshipping an order due to an incorrect customer-provided address are the responsibility of the customer.
Smukke House is not responsible for orders delivered to an incorrect address supplied by the customer.
UNDELIVERABLE OR REFUSED PACKAGES
If an order is returned because it was refused or deemed undeliverable, we will review the order once it has been returned to us or the applicable fulfilment partner.
Where the product is eligible for return under our Refund & Return Policy, original shipping, return shipping and applicable carrier charges may be deducted from any refund or store credit.
If the customer requests reshipment, additional shipping charges may apply.
Final-sale products remain final sale and are not made returnable because delivery was refused or could not be completed.
MISSING OR DELIVERED PACKAGES
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location, mailbox, parcel locker and any safe-drop areas.
- Check with other members of your household or building and nearby neighbours.
- Contact the carrier using your tracking number to request additional delivery information or initiate a trace.
If you still cannot locate the package, contact Smukke House and we will provide reasonable assistance with available carrier information.
Carrier investigations and claim eligibility are subject to the applicable carrier's policies.
FREIGHT FORWARDERS
Orders shipped to freight forwarding services are final sale.
Once an order has been delivered to the freight forwarder, Smukke House is not responsible for loss, damage, delays or other issues that occur during subsequent transportation or handling by the forwarding service.
QUESTIONS
Questions about shipping or an existing order can be sent to info@smukkehouse.ca or through our Contact page.
Please include your order number when contacting us about an existing order so we can assist you more quickly.
REVISIONS
Smukke House may update this Shipping Policy from time to time. Changes become effective when the revised policy is posted on our website.