Privacy policy
PRIVACY POLICY
Last updated: September 17, 2026
This Privacy Policy describes how Smukke House Inc. ("Smukke House," "we," "us," or "our") collects, uses and discloses your personal information when you visit smukkehouse.ca (the "Site"), use our services, make a purchase or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor or another individual whose information we collect.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
When changes are made, we will post the revised Privacy Policy on the Site and update the "Last updated" date.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information from a variety of sources. The information we collect and use depends on how you interact with Smukke House.
In addition to the specific uses described below, we may use information we collect to communicate with you, provide and improve the Services, fulfil orders, comply with applicable legal obligations, enforce our terms and policies, and protect or defend the Services, our rights and the rights of our customers and others.
PERSONAL INFORMATION WE COLLECT
When we use the term "personal information," we mean information that identifies, relates to, describes or can reasonably be associated with you.
INFORMATION YOU PROVIDE DIRECTLY TO US
Information you provide through the Services may include:
- Contact information, including your name, address, telephone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address and telephone number.
- Account information, including your username, password and other information used to maintain the security of your account.
- Customer service information, including information you choose to provide when communicating with us, requesting assistance, completing a consultation or contacting Smukke House.
Certain features of the Services may require you to provide particular information. You may choose not to provide this information, but doing so may prevent you from using certain features or Services.
INFORMATION WE COLLECT ABOUT YOUR USE OF THE SITE
We may automatically collect certain information about your interaction with the Services ("Usage Data").
We may use cookies, pixels and similar technologies ("Cookies") to collect this information.
Usage Data may include information about how you access and use the Site, device and browser information, network connection information, IP address and information regarding your interactions with the Services.
INFORMATION WE RECEIVE FROM THIRD PARTIES
We may receive personal information from third parties, including vendors and service providers that support our business and Services.
These may include:
- Shopify and other providers that support the operation of our Site.
- Payment processors that collect and process payment and billing information.
- Fulfilment, distribution and shipping partners used to process and deliver orders.
- Analytics, advertising and marketing providers.
- Other service providers that perform services on our behalf.
When you visit the Site, interact with emails we send or interact with our advertising, we or third parties we work with may automatically collect certain information using technologies such as cookies, pixels, web beacons, software development kits and similar technologies.
Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
PROVIDING PRODUCTS AND SERVICES
We may use your personal information to provide the Services, including to:
- Process payments and orders.
- Fulfil and ship purchases.
- Facilitate supplier-direct fulfilment where applicable.
- Send notifications regarding orders, accounts, purchases, returns, exchanges and other transactions.
- Create and manage customer accounts.
- Provide customer support.
- Facilitate returns, exchanges and warranty-related requests.
- Provide requested consultations and other customer services.
Where an order is fulfilled or shipped by one of our distribution or fulfilment partners, we may provide the information reasonably necessary to process and deliver your order.
MARKETING AND ADVERTISING
We may use personal information for marketing and promotional purposes, including sending marketing or promotional communications by email, text message or other permitted methods.
We may also use information to understand customer interactions with the Site and to tailor advertising or content on our Site and other websites.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.
SECURITY AND FRAUD PREVENTION
We may use personal information to detect, investigate or take action regarding suspected fraudulent, illegal or malicious activity and to protect Smukke House, our customers and our Services.
If you create an account, you are responsible for keeping your account credentials secure. Please contact us if you believe your account has been compromised.
CUSTOMER SERVICE AND SERVICE IMPROVEMENT
We may use personal information to communicate with you, respond to questions, provide customer support and improve our Services and customer experience.
COOKIES
Like many websites, we use Cookies and similar technologies to operate and improve our Site and Services.
Cookies may be used to remember your actions and preferences, provide Site functionality, run analytics, understand how customers interact with the Site and, where permitted, tailor advertising and marketing.
We may also permit third-party service providers to use Cookies and similar technologies in connection with services they provide to us.
Most browsers accept Cookies automatically. You may be able to remove or reject Cookies through your browser settings. Blocking certain Cookies may affect Site functionality or prevent some features from operating correctly.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate Smukke House and provide the Services.
This may include disclosure:
- To vendors and service providers that perform services on our behalf, including payment processing, website hosting, IT services, analytics, customer support, cloud storage, fulfilment and shipping.
- To distribution and fulfilment partners where necessary to process and deliver an order.
- To business and marketing partners that provide services to us.
- When you direct, request or consent to disclosure.
- Within our corporate group or to affiliated entities where applicable.
- In connection with a business transaction such as a merger, acquisition, restructuring or sale.
- When required to comply with applicable laws, legal obligations, court orders or lawful government requests.
- When reasonably necessary to enforce our terms or policies or protect the rights, property or safety of Smukke House, our customers or others.
The categories of information disclosed may include contact information, order and transaction information, customer support information, Usage Data and technical information such as an IP-derived location.
We do not use sensitive personal information for the purpose of inferring characteristics about our customers.
THIRD-PARTY WEBSITES AND LINKS
The Site may contain links to websites or online platforms operated by third parties.
Smukke House does not control these third-party services and is not responsible for their privacy or security practices.
If you follow a link to a third-party website or platform, we encourage you to review its privacy policy and applicable terms before providing personal information.
The inclusion of a third-party link on our Site does not necessarily constitute an endorsement of that third party or its services.
CHILDREN'S PRIVACY
Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact info@smukkehouse.ca to request its deletion.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures designed to protect personal information.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining customer accounts, fulfilling legal and regulatory obligations, resolving disputes and enforcing agreements and policies.
YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information in certain circumstances.
- Request information about how your personal information has been used or disclosed.
- Withdraw consent where processing is based on consent, subject to legal or contractual restrictions.
- Request portability or transfer of certain personal information where applicable.
- Object to or request restrictions on certain processing where applicable.
- Make a complaint regarding our handling of your personal information.
We may need to verify your identity before responding to a privacy request.
Certain rights are subject to exceptions and limitations under applicable law.
We will respond to privacy requests within the time required by applicable law.
COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in our marketing communications.
Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your orders, transactions, account, customer service requests or other Services you have requested.
INTERNATIONAL PROCESSING
Some of our service providers may process or store personal information outside the province or country in which you live, including outside Canada.
As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement or regulatory authorities in accordance with applicable law.
Where required, we take appropriate steps regarding the transfer and processing of personal information across jurisdictions.
COMPLAINTS
If you have questions or concerns about how Smukke House handles your personal information, please contact us.
Depending on where you live, you may also have the right to make a complaint to the applicable privacy or data protection authority.
CONTACT
If you have questions about this Privacy Policy, our privacy practices or would like to exercise a privacy right, please contact:
Smukke House Inc.
Email: info@smukkehouse.ca
Canada