Refund and Return Policy - Store Returns Policy

We know from time to time we may change our mind on a purchase. 

Smukke House will gladly accept returns of products purchased from our online retail store within 7 days of delivery provided they are unopened and in perfect condition. All items for refund must be in their original condition, including packaging,  unopened, undamaged, and unused.

Should you wish to return an item, please reach out to us at info@smukkehouse.ca within 7 business days from your order date, including the following details:

• Name
• Purchase date
• Order number
• Product(s) you wish to return
• Reason for return

We will refund or offer credit within 30 days of receiving the returned items, in perfect condition, as stated above.

** Please note that we do not provide prepaid return labels for any items you elect to return and/or exchange. Shipping charges will not be refunded or credited.

Store returns shipping costs are paid by the customer, either priority or expedited shipping, and will not be reimbursed.

Products purchased during all sale and clearance events are considered final sale. Due to cost of free gift, all orders that receive a gift with purchase are final sale.

We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

If you do not have the packing slip, please include the following information with your return: Your name, billing address, and date of purchase.

FREE SAMPLES & DEDUCTIONS

Any free samples (day cream, serum, etc.) that came with your purchase must be included with your return, unopened and unused. If the free sample is not included with your return or has been used, up to a maximum value of the free sample will be deducted from your refund or store credit. On all returns a minimum of $10 will be deducted from your store credit to cover shipping and processing fees.

CANCELED ORDERS

If you have placed an online order and decided you want to cancel, you must email info@smukkehouse.ca immediately. Your name and order number MUST be included in the email. Sending the email does not guarantee your order will be canceled. If your order has been shipped please utilize the return instructions.

UNDELIVERABLE or REFUSED PACKAGES

Orders returned to us due to being undeliverable, for any reason, are subject to a refund after the return has reached us and is deemed as unopened and in sellable condition. A fee of $22 for postage and transaction fees will be deducted from the refund.

DEFECTIVE/DAMAGED PRODUCT (CANADA)

Please report any products that arrive defective to Smukke House within 24 hours of delivery. We cannot offer a refund or replacement for any products reported beyond this timeframe. If a product exchange needs to be made due to a product defect, please email us with a photograph of the defect at info@smukkehouse.ca. 

Notification of a product defect after the 24-hour period renders the product ineligible for return/exchange.

International Orders see our International Order Policy Above.

RECEIPT OF INCORRECT PRODUCT

If you receive the incorrect product in your order, please notify us within 24 hours of order receipt. We will provide to you a return label via email to ship the incorrect product back to us. Once we receive the incorrect product back from you, we will immediately inspect and ship the correct product to you.

Returned product must be unopened and unused. If product is returned opened and/or used, we are no longer obligated to ship the correct product.

Please remember, we strive to provide you the best in service but we’re still humans, and that means we can sometimes make a mistake and send you the wrong product. It’s never our intention to disappoint and offer our sincerest apologies if this ever happens.

ALLERGIC REACTIONS

Allergic reactions to products can happen. If you experience an allergic reaction please consult with your doctor. 

At Smukke House, we want to ensure you have the best experience possible with our brands. That's why we highly recommend having a virtual or email consultation with one of our skin experts before purchasing any skincare products. In addition, please note all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding certain ingredients' safety, please contact your doctor or contact us for further information before purchasing.

In case of any reaction, the manufacturers and/or distributors require images of the reaction, product, lot number on the bottom of the box OR product, and proof of virtual consultation with one of our skin experts to ensure that they can assist you in the best possible way.

If you decide to purchase without a consultation and experience any reaction, we won't be able to provide a refund. However, we're always here to help you find the best products for your skin and answer any questions, so please don't hesitate to contact us.

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request. In the event an exchange is made, please note the that exchanged item is not eligible for return or exchange. If an opened/used product is returned to us, we will not be accepting your return or processing a refund. 

REVISIONS

Smukke House may revise the terms of the Return & Refund Policy at any time by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Return & Refund Policy remain in full force and effect.